Shipping-related
1. We offer a variety of shipping methods to ensure the safe delivery of your goods. Our common shipping methods include:
- Express Shipping: CNE Express (6-15 days), excluding weekends.
- Standard Shipping (for certain regions): CNE Express / USPS (10-20 days), excluding weekends.
- Economy Shipping (for certain regions): CNE Express (20-35 days), USPS (8-20 days), excluding weekends.
- Ocean Shipping: 30-60 days.
Please note that the delivery time for express shipping is for reference only and does not include production time.
Shipping costs are determined by the weight of the goods and the destination. You can view the detailed shipping cost on the order submission page when you proceed to the shopping cart.
2. Why don't I see the economy, standard, or sea shipping options during checkout?
Regarding Economy and Standard Shipping:
- Both economy and standard shipping have maximum weight limits. Your package may have exceeded the weight limit for these shipping methods.
- In certain weight ranges, economy or standard shipping may be more expensive than express shipping, so the system may automatically disable these options.
- It may also be the case that the shipping companies we use are not available in your country/region.
In these three cases, the economy and standard shipping options will not appear in your available shipping methods.
Regarding Ocean Shipping:
Sea shipping has a very high starting weight. If your package does not meet the minimum weight requirement for sea shipping, or if the shipping company we use is not available in your country/region, the sea shipping option will not appear in your available shipping options.