Terms of Service

Service and Terms
1. Our terms

1.1 The content covered by these terms. These are the terms and conditions under which we provide you with our products, whether they are goods, services, or digital content.

1.2 Why should you read these terms. Please read these terms carefully before submitting your order to us. These terms tell you who we are, how we will provide products to you, how you and we can change or terminate the contract, what to do if there are any issues, and other important information. If you think these terms are incorrect, please contact us for discussion.

1.3 Are you a corporate customer or a consumer? In some regions, depending on whether you are a business or a consumer, you will have different rights according to these terms.

If you meet the following conditions, you are a consumer:

2.1 Individual: The products you purchase from us are solely or primarily used for personal purposes (not for purposes related to your trade, business, process, or occupation).

2.2. Enterprise: The products you purchase are used for purposes related to your trade, business, process, or occupation.

3.3 Business Customers: If you are a business customer, these terms constitute the entire agreement between us regarding your purchase. You acknowledge that you have not relied on us or made or given any statements, promises, representations, warranties or guarantees on our behalf that are not listed in these terms, and you shall not make any claims for innocent or negligent false statements or negligent false statements based on any statements in this Agreement.

3. About our information and how to contact us

3.1 Who are we?

3.2 How to contact us. You can call our customer service team at+8618966169261 or write to us service@meidaip.com contact us.

3.3 How can we contact you. If we need to contact you, we will do so by phone or letter to the email or postal address provided in your order.

3.4 "Written" includes email. When we use the word 'written' or 'written' in these terms, this includes email.

3.5 Our Contract with You

3.6 How will we accept your order. When we notify you via email that you accept the order, we will accept your order and a contract will be formed between you and us.

3.7 If we are unable to accept your order. If we are unable to accept your order, we will notify you in writing and will not charge you any product fees. This may be due to product shortages, unexpected resource constraints that prevent us from making reasonable plans, incorrect product prices or descriptions, or inability to meet your specified delivery deadline.

3.8 Your order number. We will assign an order number to your order and inform you of the order number when we accept your order. If you could tell us the order number when contacting us about the order, it would be helpful for us

3.9 Regarding you.

To shop with us, you need to:

(a) Age 13 or above, unless you have obtained permission from an adult to purchase our products;

(b) Having a credit or debit card that we accept;

(c) Obtain authorization to use the credit or debit card (e.g. the card is issued in your name or you have the right to use the card).

4. Our products

4.1 The product may differ slightly from the picture. The product images on our website are for reference only. Although we have made every effort to accurately display colors, we cannot guarantee that the colors displayed on the device accurately reflect the color of the product. Your product may differ slightly from these pictures.

4.2 Product packaging may vary. The packaging of the product may differ from the images on our website.

4.3 Customized products. All of our products are customized for you. Please refer to our suggestions on how to ensure that the product meets your expectations.

4.4 Artwork files. All products are produced based on any artwork files you submit. Please ensure that all artwork files are correct and error free. If the defect is caused by an error in the documents you submitted, we do not assume any responsibility related to the defective product.

4.5 Color. Digital printing may produce some color changes; However, these changes are small and we monitor them every day to keep them at an acceptable level.

We will be very careful when producing all of your products; But please remember that 100% accurate color matching is impossible, even though the printed colors are always very close, each time the printed colors will be different.

4.7 Cutting marks. We suggest that all customer draft files required for the production of acrylic products be marked with cutting marks at a distance of about 2 millimeters from the border. If the product defect is caused by an error that we suggest avoiding, we do not assume any responsibility.

4.8 Measurement. If we produce products according to the dimensions you provide, it is your responsibility to ensure that these measurement results are correct and error free. If the product defect is caused by incorrect dimensions provided by you, we do not assume any responsibility. The size should include the decorative border and holes, and depend on the longest edge, not just the printing design size.
4.9 Proofs. If you request a draft proof before we produce the product, we will provide you with a proof. Once you approve the proofs, they are considered correct and ready for production. Once the proof is authorized by you, we will not be held responsible for any uncorrected errors.

4.10 Sample. If you want to view the finished product before placing a bulk order with us, we recommend that you purchase samples from us.

We provide samples of all products; This is to ensure that you are satisfied with the following aspects:

(a) Our production process;

(b) Printing accuracy;

(c) Printing quality; as well as

(d) How to translate design into the product you choose.

Please consider that the sample may require 2-10 working days of preparation time and incur costs.

Please note that if you refuse to purchase samples of customized products, we will not be responsible for any defective products caused by errors in the documents you submit or if your documents do not comply with our product guidelines. As the sample is a customized product, you have no right to change your mind or cancel the contract. Please refer to Article 8.4.

Small components and suffocation hazards. Our product contains small components that, if swallowed, may pose a choking risk to you or others. Our product is not suitable for children under 3 years old. All products should be stored out of reach of infants. We are not responsible for the use of the product after purchase.

5. Your right to make changes

Please note that if your order has already started production, you cannot change the order. However, if you wish to change the product you have already ordered, please contact us. If it can be changed, we will notify you. If possible, we will notify you of any changes to the product price, supply time, or any other matters required due to your requested changes, and please confirm if you wish to proceed with the changes.

6. Our right to make changes

6.1 Minor changes to the product and these terms. We may modify our products to reflect changes in relevant laws and regulatory requirements, technological advancements, payment methods, and changes in our system functionality.

6.2 More significant changes to the product and these terms. In addition, as we have informed you in the product description on our website, we may make the following changes to these terms or products. However, if we do so, we will notify you and you can contact us to terminate the contract and receive a refund for any products that have been paid but not received before the changes take effect.




7. Provide products

7.1 Delivery fees. The delivery fee will be calculated according to the method displayed to you on our website.

7.2 International delivery. If the product you ordered is to be shipped outside of China, your order may be affected by import tariffs and taxes, which may be levied upon the arrival of the goods at the destination.
International orders may be affected by import taxes or fees. These fees are determined by the government of the destination country according to local regulations and may be charged by the courier before or during transportation. Your local postal authority has more information about customs fees, tariffs, and taxes in your area.
The buyer is responsible for paying any applicable fees required for receiving the item, and the goods abandoned or rejected by the buyer do not meet the refund conditions. We recommend complying with any local requirements as soon as possible before the goods are discarded or destroyed (usually customs will allow 7 to 14 days).


When will we provide the product. During the ordering process, we will inform you when we will provide you with the product. We will deliver the goods to you as soon as possible, and in any case, we will deliver within 30 days from the date of accepting your order.

7.4 We are not responsible for delays beyond our control. If our product supply is delayed due to events beyond our control, we will contact you as soon as possible to notify you and take measures to minimize the impact of the delay. If we do so, we will not be responsible for any delays caused by the event, but if there is a significant risk of delay, you can contact us to terminate the contract and receive a refund for any products you have paid for but have not received, unless your order has already started production or your order has been marked as "production" and has been fully or partially produced according to your instructions.

7.5 If you are not at home when the product is delivered. If no one receives the goods at your address and the products cannot be delivered through your mailbox, we will leave you a note informing you how to reschedule the delivery or collect the products from the local warehouse.

7.6 If you do not reschedule the delivery. If you do not reschedule the delivery or collect the product from the delivery warehouse after the delivery failure, we will contact you for further instructions and may charge you storage fees and any further delivery fees. If, despite our reasonable efforts, we are unable to contact you or reschedule delivery or receipt, we may terminate the contract and apply Article 10.2.

7.7 When you are responsible for the goods. From the time we deliver the product to the address you provided us, you will be responsible for the goods.

7.8 When you own the goods. Once we receive full payment, you will have the goods and products.

What will happen if you do not provide us with the required information. We may need you to provide certain information so that we can offer you products, such as artwork files. If there is, it will be stated in the product description on our website. We will contact you in writing to request this information. If you fail to provide this information within a reasonable time after our request, or if the information you provide is incomplete or incorrect, we may terminate the contract (Article 10.2 applies) or charge a reasonable additional fee to compensate us for any additional work required as a result. We will not be held responsible for any delay or failure to supply any part of the product due to your failure to provide the required information within a reasonable time after our request.


7.10 Reasons why we may suspend the supply of products to you. We may have to temporarily suspend the supply of products to:

(a) Handling technical issues or making minor technical changes;

(b) Update products to reflect changes in relevant laws and regulatory requirements;

(c) According to your request or our notification to you to change the product (see Article 6)

7.11 If we suspend the supply of products, your rights. Unless the issue is urgent or urgent, we will contact you in advance and inform you that we will suspend the supply of the product. If we suspend the supply of products or inform you that we will suspend the supply of products, as long as your order has not started production, marked as "production", or has not been fully or partially produced according to your instructions, you can contact us to terminate the product contract.

In each case, if it exceeds 10 days, we will refund any amount prepaid for the product during the period after termination of the contract.

If you do not make the payment, we may also suspend the provision of the product. If you fail to pay the product fee to us within the specified time and do not make payment within 5 days after we remind you of the payment due date, we may suspend the provision of the product until you have paid the outstanding amount. We will contact you to inform you that we are temporarily suspending the provision of our products. If you have any objections to the unpaid invoice, we will not suspend the provision of the product (see Article 14.7). During the period of product suspension, we will not charge you any product fees. In addition to suspending the provision of products, we will also charge you interest on overdue payments (see Article 14.6).

8. Your right to terminate the contract

8.1 You may terminate the contract with us at any time. Your rights when terminating the contract depend on the goods you purchased, whether there are any issues with the goods, our performance, the time you decide to terminate the contract, and whether you are a consumer customer or a corporate customer

(a) If the product you purchased has defects or false descriptions, you have the legal right to terminate the contract (or request repair or replacement of the product, re provision of services, or partial or full refund). If you are a consumer, please refer to Article 12; If you are a company, please refer to Article 13; perhaps

(b) If you wish to terminate the contract due to something we have already done or told you we will do, please refer to Article 8.2. eight point two

Terminate the contract due to what we have already done or will do. If you terminate the contract due to the reasons described in (a) to (e) below, the contract will be immediately terminated, and we will fully or partially refund any products that have not yet started production, are marked as "production", or have not been provided. You may also be entitled to compensation. The reasons include:

(C) We have informed you that there will be changes to the product or these terms, but you do not agree (please refer to Article 6);

(d) We have informed you that the price or description of the product you ordered is incorrect, and you do not wish to proceed;

(e) Due to events beyond our control, product supply may experience significant delays;

(f) We suspend the supply of products due to technical reasons, or notify you that we will suspend the supply of products due to technical reasons, with a suspension period exceeding 2 weeks in each case; or

(g) If all or part of our product is incorrect, we will be responsible for rework. If you request a refund, we will refund the incorrect amount

If it is not due to the reasons mentioned in (a) to (e) and the goods have already been produced or partially produced, you will need to bear the cost of the production portion

8.3 If you are a consumer, exercise the right to change your mind. If you are a consumer, then for most products purchased online, you have the legal right to change your mind and receive a refund within 14 days.

8.4 The situation where consumers have no right to change their minds. As a consumer, your right to change your mind does not apply to the following situations:

(a) Personalized or customized products for you;

(b) Any product that cannot be separated from other items after delivery.

How to terminate the contract with us.

9.1 Tell us that you wish to terminate the contract. To terminate the contract with us, please inform us through the following methods:

(a) Phone or email. Call the customer service department at+8618966169261 or send an email to service@meidaip.com Please provide your name, home address, order details, and (if available) your phone number and email address.

9.2 Return the product after termination of the contract. If you terminate the contract for any reason after the product is sent to you or you receive the product. Please do not return any products to us unless instructed to do so by a Meidaip team member.

When do we pay for the return fee. We will pay the return fee in the following situations:

(a) If the product has defects or incorrect descriptions; Or

(b) If you terminate the contract because we have informed you of upcoming changes to the product or these terms, pricing or description errors, delivery delays due to events beyond our control, or because you have a legal right to do so due to our fault.

（3） Before we agree to pay the return fee, we need to provide proof of postage.

9.4 How will we refund you. If you are entitled to a refund under these terms, we will refund the price (including shipping) you paid for the product through the method you used for payment. However, we may deduct fees from the price as described below.

When will the refund be issued. We will refund you as soon as possible.


10. Our right to terminate the contract

10.1 If you violate the contract, we may terminate the contract. If the following situations occur, we may terminate the product contract in writing at any time:

(a) You did not make the payment to us when it was due;

(b) Within a reasonable time after our request, you have not provided us with the information required to provide the product (such as artwork files);

(c) You have not allowed us to deliver or collect products from you within a reasonable time; or

(d) If any artwork file contains any of the following materials:

(i) Defamation of anyone;

(ii) Obscene, hateful, or inciting content;

(iii) explicit or violent content;

(iv) Discrimination based on race, gender, religion, nationality, disability, sexual orientation, or age;

(v) Infringe upon the intellectual property rights of any other person.

(e) You exhibit abusive or threatening behavior towards any of our employees. ten point two

If you violate the contract, you must compensate us. If we terminate the contract under the circumstances specified in Article 10.1, we will refund any amount prepaid by you for products that we have not yet provided, but we may deduct or charge you the net cost incurred due to your breach of contract.

10.3 We may withdraw the product. We may write to you to let you know that we will stop providing products. We will notify you at least one month before stopping the supply of products and will refund any prepaid amount for products that will not be provided

11. If there is a problem with the product

How to tell us the problem. If you have any questions or complaints about the product, please contact us. You can call our customer service team at+8618966169261 or write to us service@meidaip.com .

12. If you are a consumer, your rights to defective products

12.1 If you are a consumer, we have a legal obligation to provide products that comply with this contract.

12.2 You are obligated to return the rejected product.


13. If you are a company, your rights to defective products

13.1 If you are a corporate customer, we guarantee that any products (goods) delivered shall:

(a) Comply with its description and any relevant specifications;

(b) There are no significant defects in design, materials, and craftsmanship;

(c) Satisfactory quality

(d) Suitable for any purpose we advocate.

According to Article 13.3, if:

(a) You shall notify us in writing within a reasonable time after discovering that the product does not comply with the warranty specified in Article 13.1;

(b) We have a reasonable opportunity to inspect the product; also

(c) You will return the product to us at your own expense,

We will choose to repair or replace the defective product ourselves, or fully refund the price of the defective product. 13.3 If the following situations occur, we will not be held responsible for the product's failure to comply with the warranty stipulated in Article 13.1:

(d) You continue to use the product after giving notice in accordance with Article 13.2 (a); (b) The occurrence of defects is due to your failure to follow our oral or written instructions regarding the storage, installation, commissioning, use, or maintenance of the product or (if not) good trade practices; (c) The occurrence of defects is caused by our adherence to any drawings, designs, or specifications provided by the customer; (d) You change or repair the product without our written consent; Or (e) the defect is caused by normal wear and tear, intentional damage, negligence, or abnormal working conditions. 13.4 Except as provided in this Article 13, we shall not be liable to you for any failure of the product to comply with the warranties set forth in Article 13.1. 13.5 These terms apply to any repair or replacement products provided by us in accordance with Article 13.2.

Make every reasonable effort to ensure that the product prices recommended to you are correct and accurate. However, if we find that the price of the product you ordered is incorrect, please refer to Article 14.3 to understand what may happen.
14. Price and Payment

Where can I find product prices. The product price will be the price displayed on the order page when you place the order.

14.2 We will convey changes in the value-added tax rate. If the value-added tax rate changes between the date of your order and the date we provide the product, we will adjust the value-added tax rate you pay, unless you have fully paid the product fee before the value-added tax rate change takes effect.

14.3 What if we mark the wrong price? Despite our best efforts, some of the products we sell may still be priced incorrectly. We usually check the price before accepting your order, so if the correct price of the product you ordered is lower than the price we indicated at the time of your order, we will charge a lower amount. If the correct price of the product at the time of your order is higher than the price we have indicated to you, we will contact you for your instructions before accepting your order. If we accept and process your order, but the pricing error is obvious and accurate, and you can reasonably consider it as a pricing error, we may terminate the contract, refund any payment you have made, and request a refund of any goods provided to you.

14.4 When and how you must make payment. We accept PayPal payments. For the product, you must make payment when placing an order through our website.

14.5 If you are a commercial customer, we have the right of set off. If you are a business customer, you must fully pay all amounts due to us in accordance with these terms, without offsetting, counterclaiming, deducting or withholding (except for any tax deductions or withholdings required by law).

14.6 If you delay payment, we may charge interest.

15. If you are a consumer, we are responsible for any loss or damage suffered by you

15.1 We are responsible to you for any foreseeable losses and damages caused by us. If we fail to comply with these terms, we will be responsible for any loss or damage suffered by you, which is a foreseeable result of our breach of this contract or failure to use reasonable care and skill, but we are not responsible for any unforeseeable loss or damage. If the loss or damage is clearly likely to occur, or if both we and you were aware of the possibility at the time of signing the contract, for example, if you have discussed it with us during the sales process, then the loss or damage is foreseeable.

17. How we use your personal information

17.1 How we will use your personal information. We will only use your personal information in accordance with the regulations on our website.

18. Other important terms

18.1 Third party intellectual property rights. If you provide us with art files owned by third parties, we will not be liable for any liability, costs, expenses, damages, or losses arising from or related to any claims made against us for actual or alleged infringement of third-party intellectual property rights resulting from our use of your product specifications.

If we have reason to believe that the artwork files you provide are not your intellectual property, we have the right to cancel the contract and the production of the product.

18.2 We may transfer this agreement to others. We may transfer our rights and obligations under these terms to another organization. If such a situation occurs, we will always notify you in writing and ensure that the transfer does not affect your rights under the contract.

18.3 Except for the person to whom you transfer the guarantee, no one else has any rights under this contract. This contract is between you and us. No other person has the right to enforce any provision of this contract. We can terminate this contract or make any changes to these terms without obtaining the consent of any other party.

If the court finds that a part of this contract is illegal, the remaining parts will continue to be valid. Each paragraph of these terms operates independently. If any court or relevant institution rules that any paragraph is illegal, the remaining paragraphs will remain fully valid.

18.5 Even if we delay the execution of this contract, we can still execute it in the future. If we do not immediately insist on requiring you to take any action required under these terms, or if we delay taking action against you for your breach of this contract, it does not mean that you do not need to take these actions, nor does it prevent us from taking action against you in the future. For example, if you miss the payment and we do not urge you but continue to provide the product, we can still request that you make the payment in the future.

Applicable Law
These Terms of Service and any separate agreements we provide services to you shall be governed by and construed in accordance with English law